Heating and Cooling Specialists You Can Trust

Gandy Installations is one of the most trusted companies in the industry, with over 60 years of heating, ventilation and air conditioning (HVAC) experience. We offer a broad range of services including HVAC installations (residential, commercial and industrial), maintenance, service and repair of heating and cooling equipment, as well as duct cleaning and plumbing and electrical services. Our service area extends from Hope to Horseshoe Bay, almost anywhere in the Lower Mainland and Fraser Valley.
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At Gandy, we are proud of who we are, how far we’ve come and in the quality of work we do and support!

  • 60 years and still going strong!

  • 24/7 with 45 trucks ready to go!

  • A 4.9/5 Google rating to be proud of.

  • We’re BC’s Largest Lennox Dealer.

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The Comfort Club.

A worry free, reliable maintenance program
from as low as $14.95/month.
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Heating and Cooling Products

We carry a comprehensive selection of residential heating and cooling equipment, including: furnaces, boilers, heat pumps, air conditioners, humidifiers, air handlers, hot water tanks, tankless water heaters, unit heaters, garage heaters and air purification systems. We offer our customers a wide variety of HVAC equipment options so you are free to choose the make, model and design that best meets your needs, budget, and lifestyle.
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News & events

Read all about Gandy Installations
Leon
Leon
21:23 16 Feb 18
Had our furnace and hot water tank installed back in October. What a difference it has made to our home as it is always warm compared to before and the bill is also slightly cheaper! Rob D was the sales person that came to our home to do the estimation and explained all the information what needed to be done etc... No Rush or up sell feelings from him. Shane J and Mikey were the ones that came and installed the furnace and Hot water tank. They were knowledgeable and knew what they were doing. Everything was cleaned and no mess was left once it was finished. Would use Gandy again for their service in the future.
Trish Schulz
Trish Schulz
21:14 11 Jan 18
We just had Gandy install a new furnace in our home 3 days ago and we are EXTREMELY impressed with this company! Rob D was prompt, knowledgeable and professional in coming to assess our needs and gave us recommendations that ended up far exceeding our expectations! Our installers Cory D and Mike P were extremely professional, friendly, courteous, and respectful of our home. It was a big, full day job and they worked hard in tight quarters.. dancing around the chaos of our 3 little ones! This is our third time using Gandy and will use them again for our next job! We highly recommend Gandy!
Tim Wiebe
Tim Wiebe
03:04 21 Mar 18
Gandy has always done a wonderful job, whether it is a maintenance visit or the time or two I had a problem. They are always professional and friendly, no matter what technician they send. I would not hesitate to recommend them to anyone.
Kevin Fleetham
Kevin Fleetham
00:16 05 Dec 17
The service has been both remarkable and professional. Rob led us through the entire process for the install, and really designed the install to anticipate ease-of-use for servicing in the future, to which his technicians (sorry I forgot everyone's names) followed up with and went over thoroughly; they did really clean work, respected our home, and were good-natured guys. They even completed warranty and rebate information for us, and all submitted by the time the install was completed! We are so happy with our installation and can't say enough. I will gladly recommend Gandy to friends and family in the future. Kudos to Gandy, your staff reflect a noticeable sense of investment and pride in their work.
Rolf Schwuchow
Rolf Schwuchow
16:59 17 Feb 18
Professional, courteous and consultative are just some words to describe the incredible team at Gandy Installations. The generosity and caring support we have received from Gandy has simply been overwhelming. The entire crew has been a part of our home makeover project since day one and have provided us with great service and attention to detail. For all your HVAC, HRV, Gas Fitting and Electrical needs, I highly recommend Gandy Installations!!
Word
Word
23:46 06 May 18
We tried 2 other highly rated companies as they say “were the best” and their install was sub par and the other company talks like their the king but they don’t do what they say they will do. Now comes Gandy Installations, what a refreshing company to deal with. They do exactly what they say their kind very respectful and very clean work. Taylor did such an excellent job he will be the only one we call in the future and the only company we trust. Well done!
Briar Blues
Briar Blues
15:43 15 May 18
Gandy was recommended to me by their competition, when my furnace quit. Called the 24 hour help line, and rather than come out, charge me, and not be able to correct the issue, they talked me through the problem. Found the issue. Their service man arrived first thing Monday am, and fixed all. Cost? Same as a regular furnace service!!! So good I had Gandy come and do some plumbing work. Also top shelf service! Gandy are my GO TO PEOPLE!!!!!
Doug
Doug
21:35 11 Apr 18
I had duct work reconfigured and repaired in my crawl space prior to a major renovation last fall. I then had my on-demand water heater, furnace and air conditioning units serviced as well as all ducting cleaned after the renovation which I have just completed. All people involved were top notch. Care was given to protect all interior surfaces when they needed access indoors to set up any equipment. Any questions I had were answered immediately. I received email confirmations of appointments as well as updates the day of appointments advising when the technician would be at my house. I also had equipment test results emailed to me before the technician left my driveway. Can't say enough good things about this company. I would definitely recommend them.
Cory Novak
Cory Novak
18:34 18 May 18
The team at Gandy Langley are great, highly recommended. Even when things outside their control go wrong, they work diligently to make it right. Having dealt with multiple other companies, I can recommend Gandy wholeheartedly. Both office and field staff are fantastic.
Nancy Clark
Nancy Clark
17:54 08 Jun 18
Technician was Taylor Martin who provided excellent service. He arrived promptly both days, worked efficiently and neatly, and was most courteous.He even provided information for my curious neighbours asking many questions.I would happily recommend Taylor to friends and neighbours.
Sharon Hicks
Sharon Hicks
01:34 20 Jun 18
We have had nothing but top-notch service from Gandy. We have used Gandy to repair a heat pump purchased from another company years ago at Costco. Gandy honoured the original warranty which was very impressive. Recently we had Gandy install a high efficiency furnace, air conditioner and hot water tank - all installed in a day!! Our installer, Brian, and the Gandy team were professional, knowledgable, friendly and very efficient. I would highly recommend Brian for any Gandy job. He is hard working, and very thorough. Many thanks to Brian, Mike, and the other Gandy team members who made this big install so easy.Sincerely,Sharon Hicks
Jack Seto
Jack Seto
20:09 29 Jun 18
Very professional, prompt and courteous service. The technician (Lauren) was very professional, knowledgeable and meticulous. She performed several maintenance procedures that I have not seen before and she explained the reasons behind them very clearly and patiently. Excellent work ethic. She is a credit to the company and the trade! Well Done! I very highly recommend this company.
Robert Riches
Robert Riches
23:44 04 Jul 18
Installed today so reviewing the crew not the equipment. All three gentleman, Shane, Drew, and Brian, were great. Polite, courteous, efficient, and clean. No mess left behind, forthcoming and available for any questions. Would highly recommend their services to anyone looking to have an ac and or furnace installed. Very pleasant people who clearly take pride in their work.
Sam Lee
Sam Lee
04:57 06 Jul 18
Our AC didn't work in the middle of the night, phoned for service at 8:45am in the morning, Paul the technician showed up at 9:30am sharp as scheduled. Wasted no time, went straight to work on the AC system/fan situated outside the house. Found the problem, patiently and politely explained to my wife then fixed the problem. No part was required, it was just the system getting overheated and seized. He reset the system, cleaned up the dirt in the external compartment, and the AC worked beautifully again. Showed my wife how to save energy cost in scheduling the system. Advised that the unit was 12 years old, should plan for replacement if the repair cost started to go up significantly. All in all, he was a friendly, capable and no nonsense technician.
Tim Leduc
Tim Leduc
19:19 10 Jul 18
I had a furnace,AC and hot water replaced all in 1 day ! They did a great job and had proper trades people do the installation. Yes they were a little more then the other quotes i got but all and all well worth the extra cost... Thanks Gandy Team !
Christopher Kilpatrick
Christopher Kilpatrick
18:22 15 Jul 18
Efficient installation. excellent communication from the technicians and a great explanation if how the system and controls work. Further great time and patience for my 5 year old. Both techs went above and beyond service expectations. Would thoroughly recommend them and the company
George Burden
George Burden
22:32 20 Jul 18
Called in the morning and they had a tech at the door by 2 pm the same afternoon. Brhoderic was very pleasant , efficient and highly skilled and professional. He had our 11 year old heat pump up and running like new in short order. Thank you very much for the excellent service and technician.
Dan Kehler
Dan Kehler
19:49 12 Jul 18
Gandy came highly recommended. In fact, a competitor who originally installed our AC who was too busy to come out said that Gandy would be his first choice as a company to contact next. Ben was excellent - detailed, respectful, very willing to explain everything to me. Top shelf. At no point did I feel like I was going to be overserviced and overcharged. I will gladly recommend Gandy in the future.
monty00701
monty00701
21:48 31 Jul 18
Ben was amazing!! He told me all the checks he was doing on my system and showed me the parts that needed to be replaced. He was able to diagnose the problem within 5 mins. He was also very through and checked my furnace for any potential problems. After he was done he gave me the recommendations on maintaining my equipment. Thanks for the great job you did Ben!!
Tim Greenway
Tim Greenway
00:37 16 Aug 18
Gandy Installations did a terrific job in replacing our hot water heater. The technician was courteous and friendly, and knew exactly what to do. He completed the job in a minimal amount of time, answered all of our questions, gave us succinct operation instructions. Thank you for a prompt and professional service!
James Ribeyre
James Ribeyre
00:50 22 Aug 18
My wife and I had Gandy to our home to do a duct cleaning. My wife said the two men that came to our home worked very hard and were easy to talk to. After they left, we noticed a significant increase in the air flow from my air conditioner/furnace. The prices were reasonable with no surprises. The two men also came out in a previous visit to fix a clogged dryer vent. We had the same great experience and we would recommend them to anyone.
Paul Reid
Paul Reid
17:02 24 Aug 18
Justin B came out to look at why our cooling coil in the furnace froze up. He was patient and spent lots of time diagnosing and explaining the issue to me in terms I could understand. He really knew his stuff, and even collaborated with another team member to see if they had any extra input to offer. I feel like this issue has been resolved, and am quite pleased.
Laurence and Joan St. Pierre
Laurence and Joan St. Pierre
02:50 31 Aug 18
Good EveningJust wanted to let you know that our new furnace and A/C installation was completed in 1 day. The 3 young men had to stay past quitting time to complete their work. They were courteous and friendly throughout the day.We were especially impressed with the cleanup after. We volunteered to do it as they were late but they insisted, saying it was company policy.Followup from the company was appreciated.We would use your company again.Thank You Joan & Laurence
Michael Blair
Michael Blair
23:13 11 Sep 18
From quote to finish, Gandy Installations was professional, courteous and responsive. Robin responded to my email request for quote the next day. He visited and answered all my concerns with a thorough presentation. He also spotted a potentially hazardous flaw in my furnace installation (not done by Gandy!)The installation was handled by Jason and the Gandy electricians. No sub-contractors - all are Gandy employees, which I believe is a big plus. Jason completed the install without a hitch, and was considerate and courteous throughout. He also fixed the furnace flaw and installed a new filter. The system works great, and I will be dealing with Gandy for any future HVAC needs. I would recommend Gandy to anyone!
Bruno Fenger
Bruno Fenger
18:42 12 Sep 18
Gandy Installations: Stars all the way.Beside being courteous and informative they are very accomodating in choosing the right date and time for the service.The technicians, for the last few years, always have been knowledgeable,courteous and very helpful in explaining and giving advice.By being a Comfort Club member I feel like I got the VIP treatment,excellent service record over the last 8 years
Guannan Song
Guannan Song
00:12 22 Sep 18
We just got our installation completed today. I am extremely happy with the service provided. Both guys are very professional, friendly and knowledgeable. This is by far the best customer service I have experienced (I have dealt with a lot of companies in trades). Taylor and his crew handled the job flawlessly and have done everything above and beyond I would ask for. Thank you guys!
Jessi. Partovi.
Jessi. Partovi.
21:32 28 Sep 18
Initial input is very positive. This is right after the job was completed in a timely professional manner. The team that came was very knowledgeable and explained the entire process prior to commencing the job. They took their time and left the place clean. Brandon (I hope I got the name right) was extremely polite, and friendly. We need more people like him you simply feel comfortable when a technician volunteers to tell you information prior to commencing a job.
Sheryl Z
Sheryl Z
14:30 03 Oct 18
Brian, the technician arrived on time. He was very friendly and knowledgeable. I felt comfortable that he would fix my furnace. He was very efficient and had the furnace back in working order in no time. He also fixed a problem I was having with my thermostat. All in all I am a very satisfied customer.
Travis Beige
Travis Beige
21:35 10 Oct 18
Michael was efficient and polite. He set to work and completed our new furnace installation in a timely matter and made sure I understood how the new system worked. The work area was left clean. It was a painless experience and the house is better heated with the new furnace then ever before.
W choy
W choy
20:58 18 Oct 18
Jason was our installer for a new furnace, very polite, could have asked him any questions, and he would answer or explain to me, did a very nice job on the installation, very nice and professionally done,very neat, cleanup was clean just like he was never there. I will definitely use Gandy installations again, imI in the market for a new hot water tank in the near future and I will definitely call Gandy installations, and I hope it's Jason that will come and do the installation, I will request for him, cause he will do another great job! And the sales representative I dealt with was great! good attitude his name was Jonathan.I will deal with him. Overall had a good experience with Gandy installations! Thanks Guys!
Sharron Gibbs
Sharron Gibbs
03:40 28 Sep 18
Our technician was thorough and took the time to do an excellent job. He was polite and explained what he had done. I'm confident we will have a problem free winter.
James Radano
James Radano
17:51 11 Oct 18
Donny has been performing our repairs and maintenance for the last 4 years. After his first visit we were so please with his professionalism and knowledge that we requested his service from then. Her is our technician and we strongly recommend him (If it is not too much work).
Scott Cooper
Scott Cooper
19:36 24 Sep 18
Glenn was great. Informative and made sure we were happy with everything that was done. Didn't leave until I assured him that we were good and let me know to reach out if I had any questions.
Craig Barnett
Craig Barnett
15:59 21 Oct 18
I signed up for the comfort plan on my furnace. It gives me peace of mind that I never have to worry about having no heat. Just had my furnace serviced. Justin was very professional, he took my furnace apart and cleaned it very good. My home is only 10 years young, had problems with my furnace when it was 8 years old. I highly recommend this comfort plan from Gandy even if your furnace is new.Thank you Gandy & JustinCraig from Mission BC
Vivienne Chin
Vivienne Chin
21:58 06 Nov 18
Gandy Installations technician Justin Bennett was extremely polite, friendly, professional, and efficient. He explained everything clearly and respectfully, and suggested ways to use our furnace more effectively. He was also very clean! I highly recommend Justin and Gandy Installations.
Nashrah
Nashrah
04:44 17 Nov 18
I have had problems with my furnace for many years and no one has been able to properly diagnose the problem - I was even told that the set up of my home is such that I will never get heat to transfer upstairs and that I will just have to contend with using space heaters in every room in my home in addition to my furnace heating!!! I have spent many winters freezing in my homeThen I came across Gandy Installations - I am so grateful that they were able to pinpoint what the problem was and fix it. For the first time in nine years I have proper heat in my home. I can't speak highly enough about this company and how truly grateful I am to finally have found a company that is professional, honest and has integrity. I highly recommend them.
Ken Gates
Ken Gates
18:42 24 Nov 18
The installation team from Gandy showed up precisely when they had indicated in a previous e-mail. They were very professional and courteous throughout the process. This installation took a little longer than normal but they finished everything in one day. The site was left vacuumed clean and left as it was when they arrived. We couldn't have been happier. We would recommend this company and Cory to anyone.
Tony Sandhu
Tony Sandhu
00:41 11 Dec 18
Michael Peter's attention to detail was simply amazing. Furthermore, the job was impeccably completed. Last but not least, everyone showed up exactly when the said they would. Definately 5 out 5!
Kevin Hansman
Kevin Hansman
20:39 21 Dec 18
Our Service Tech was Brian S, and he was amazing. He came in and immediately diagnosed the problem and fixed it. Within 4 hours of calling it in, we had heat again. Brian S. was nice to my wife and kids and knowledgeable. He is a real pro. He deserves a raise.
Patrizia Rossi
Patrizia Rossi
14:56 23 Dec 18
When Jason arrived he reviewed with me all that would be done with the installation of a new furnace in my home. He set to work right away and when the work was complete , he left me clear and detailed instructions and information regarding the furnace and it’s operation. Jason was courteous and clear in answering all my questions. I wouldn’t hesitate to recommend Jason and the team at Gandy to anyone in need of help with their furnace.
Dan
Dan
19:01 08 Jan 19
Great experience with Gandy Installations, who installed a new furnace in our house. Our installer (Corey) was very experienced, friendly and extremely helpful to getting everything completed, even with the complicated venting and Ethan was great as well. Highly recommended!
Dave Ancrum
Dave Ancrum
21:03 11 Jan 19
These guys are awesome. Super friendly, professional, courteous and most importantly that did an amazing job with the duct cleaning and furnace tuneup!! I highly recommend Gandy!!
Rick Poulson
Rick Poulson
19:12 18 Jan 19
Gandy contracted to install new electric hot water tank, Arrived early got the work done with no mess or complications, Shane polite and did a great on on the installation. Very pleased with service and install. Will have Gandy do all plumbing work from now on. Highly recommend this company for all plumbing jobs.
Lynne Ellis
Lynne Ellis
20:04 22 Jan 19
I am so relieved that I had an experienced, honest and communicative professional check my furnace. From another company last year I heard doom and gloom about the furnace...not so this year. Explained it all, and now I feel more knowledgeable about how the furnace functions.
sonja clarke
sonja clarke
03:17 23 Jan 19
Justin called before he arrived and was very polite and honest. He diagnosed the problem and went ahead and fixed it. He also told us about a fan that was put on the furnace 22 years ago when it was installed which we knew nothing about. It helps to circulate the air in the house on hot summer days and can help to cool the house down. He searched with us until we found the switch which turns the fan on. We were very happy that he told us about it. I think that his service charge was a very fair price. I would highly recommend him to my friends and have already passed the company's name on to a friend. Excellent job Justin! Thanks.
Rudi Ciccia
Rudi Ciccia
19:33 23 Jan 19
Awesome work by Mike and Shane. From the management to their professional team of technicians, Gandy Installations know how to meet and exceed their customers expectations. Highly recommend working with Gandy as they make sure the job gets done right from the start. No cutting corners over here.
Janine Bryant
Janine Bryant
04:24 04 Feb 19
Top notch service from Gandy! We had such a good first impression at the Tradex Home Show and every step of the way thereafter. Jonathan provided excellent, responsive service in determining our needs for a new furnace and hot water tank and took care of all the paperwork for various available rebates. Glen, Shane and Mike are great guys, answered all our questions, provided super service and did really nice work. They completed all the gas and plumbing work we needed and everything looks so good, very neat, tidy, straight, perfectly finished and they left no mess. We are very happy with the products but more so with the service which was just outstanding from all involved. We highly recommend this company.
Dario Kuna
Dario Kuna
15:28 12 Feb 19
This company has been first rate the couple of times we have needed their services. Our heat pump and auxiliary heat unit were not performing on one of the coldest days of the year after a snowfall. Gandy had Lorenzo out within 2 hours of my call, and he quickly and professionally assessed the situation, and made the repair. Can't recommend these guys enough. Great company!
RUSSELL TICHAUER
RUSSELL TICHAUER
14:16 15 Feb 19
We woke up on the coldest day of the year with no heat. I called Gandy and was assured a technician would make it even if it meant overtime. Lorenzo arrived at 2 pm. , diagnosed the problem, picked up the parts and had us going by 4 pm. A great thank you to Gandy & especially Lorenzo for the fast and friendly service. I would not hesitate to recommend Gandy.
Barbara Piatkowska
Barbara Piatkowska
03:04 15 Feb 19
Ben Dick from Gandy Installation is the man for the job. He was on time and always explained what his next step is. very professional and courteous. i strongly recommend Gandy Installation (it was a second time that I needed their services) and hopefully you will get Ben for your appointment.
Kim McBride
Kim McBride
01:16 02 Mar 19
Very knowledgeable tech, great to talk to. Very thorough job and he went the extra mile to find out that our furnace was still under warranty and registered it. Never tried to push anything on us we didn't need.
Nicholas Szirth
Nicholas Szirth
23:59 05 Mar 19
We had lost heating and it was 14 Celsius in the house. Paul showed up ahead of time and quickly determined the root cause of the problem. Paul was very informative and competent. He is a true professional and has a great personality
D.R. Johnston
D.R. Johnston
05:39 07 Mar 19
Paul serviced the fireplace at our condo today. He was on time, used a cloth, booties and made sure he kept everything neat and clean. He was friendly and answered all my questions professionally and in language I could understand. The fireplace works perfectly and has never been so clean. All my transactions with Gandy have been top notch and I'd be happy to see Paul show up anytime. Good work folks!
Conrad and Marylynne Wiebe
Conrad and Marylynne Wiebe
03:52 10 Mar 19
I really appreciated the care and thoroughness with which the Gandy technician fulfilled the furnace maintenance requirements at our home. He interacted respectfully and knowledgeably with me, answering any questions I had about the maintenance process as well as moving forward from here. This is our second time using Gandy, and I will no doubt both recommend this company as well as continue using it for our furnace calls.
Annette Matthews
Annette Matthews
21:54 21 Mar 19
Justin from Gandy Installations came today and repaired and serviced my furnace/heat pump. He was on time, polite, interesting, skillful and thorough. I feel much better knowing everything has been checked and rechecked, and is in good working order. He even was able to foresee a problem and fix it before it happened, saving me another service call. I have always had good service from Gandy Installations, I feel confident in the service personnel they send to my home, and I highly recommend this company to others.
Christian Venhuizen
Christian Venhuizen
19:00 29 Mar 19
Good service during mandated warranty yearly service check-up. Was told tech would call prior to visit, but that didn't happen. Also, the phone rep didn't pass on the message that we didn't need filters (buy your own online to save money). Cam was polite and thorough. Even with a spring discount, the price for the 20 minute service was $150.
Paul S Kahalma
Paul S Kahalma
20:45 29 Mar 19
The installation of our new Air Conditioning Unit was excellent. Gandy Employees (from the Sales to the Installation crew) were Courteous and Efficient for the entire process (from the initial quote to the install). They answered all questions without hesitation. Shout out to all of them, especially Mike the main installer. Everyone one them are the best in their trades and jobs.
Glen Hilder
Glen Hilder
17:34 06 Apr 19
I chose Gandy after receiving two other estimates. Great company to work with. The salesman explained everything in detail. The installers showed up at the time they said they would. They worked very efficiently and in my opinion did an outstanding job. I have already recommended them to my neighbour.
Gail Lee
Gail Lee
00:27 10 Apr 19
Gandy Installations has consistently provided excellent service over the years. The technicians we have had have been dependable and efficient. Donny serviced our furnace and heat pump, & advised us parts to consider as our warranty was due to expire, and completed the job quickly and efficiently. Thank you for great work Donny!
Jim & Betty Falk
Jim & Betty Falk
03:26 12 May 19
I want to give high praise to Gandy installations for their great service. Gandy installed a new high efficiency furnace and air conditioner for me in early March . They have the best people working for them and the installation went quickly. The installers were friendly and efficient. Today the air conditioner started to make a weird sound so I called the company and they sent out Justin B to see what was causing the noise. He had it diagnosed immediately and fixed within 10 min. Wow.. impressive. I’m so thankful.
Bruno Fenger
Bruno Fenger
20:46 14 May 19
Gandy Installations: Stars all the way.Beside being courteous and informative they are very accomodating in choosing the right date and time for the service.The technicians, for the last few years, always have been knowledgeable,courteous and very helpful in explaining and giving advice.By being a Comfort Club member I feel like I got the VIP treatment,excellent service record over the last 8 years
Bob Wilkinson
Bob Wilkinson
03:29 28 May 19
Very professional and personable installer. Did a great job and answered all the questions we had for him. Checked the system thoroughly before leaving. Can't ask for more
Shalia Edl
Shalia Edl
21:50 05 Jun 19
We have had extensive dealings with Gandy over the last year, during which we completed a whole home renovation. They did an excellent job installing a new furnace, ducting and an AC unit. Recently our water heater leaked and flooded part of the main floor of our home. We called Gandy in a panic and they were amazing! They provided guidance and assistance, even though it was after business hours. AND, they installed our new water heater the very next day.
Mike Lago
Mike Lago
02:20 12 Jun 19
Only one problem. The electrician did not have the proper fuse switch for the 220 outlet. We had to wait an extra day for that. The sales rep should have taken a picture of the fuse panel box. Other than that the system is working great.
Eva Jurcovic
Eva Jurcovic
22:15 18 Jun 19
We are very satisfied with Gandy services every time we use them. This time our furnace and heat pump were serviced by technician Bren. His experienced approach to his job was very appreciated.
Stu Brunotte
Stu Brunotte
13:28 25 Jun 19
Cameron replaced the leaking coil in our heat pump system. He did a great job in searching for and finding the issue. When doing the work he was organized and professional. He did a wonderful job in the instal, very careful and neat work as well as a good clean up after the job was done. He ensured that the system was working properly before he left. We would be happy to have in back in our home again.
Brian Buckley
Brian Buckley
14:49 05 Jul 19
It was a big job with three appliances to change and some gas line to run. The crew arrived right on time as expected and accomplished everything efficiently. Removed the old appliances and cleaned up well. These folks are very consumer-oriented. The day ended with a rundown of everything that had changed, which I really appreciated. Invoice came in spot on with the quote, too! I highly recommend Gandy.
Georgescu Adrian
Georgescu Adrian
21:13 11 Jul 19
We have a small issue with the exhaust on our Navian unit, and Isaiah H. came over, and he determined and fixed the problem very quickly and very professionally. We all know how some time technicians are exaggerating the problem so that the bill will be higher. This was not the case with Isaiah. He was very honest with what needs to be done, and what the root cause was. Thank you for your professionalism!
Rob Q
Rob Q
16:11 14 Jul 19
Had excellent service from Gandy. For an air conditioner install. Started right with Rob the estimator that came to my house. He was polite and professional, he knew the product and sold me a unit that met my needs without trying to over sell or upgrade to stuff I didn't need. The company called the day in advance as a reminder of my appointment. The two installers showed up on time, greeted me and introduced themselves. Mike and Glenn, very professional, explained what they were going to do, removed their shoes at the door, put down lots of drop cloths to avoid damage or dirt on my carpets. Did a great job. Will definitely use them for my service appointments and annual maintenance. They even tidied up some of the less then stellar hvac job of the builders.
Suk Dhariwal
Suk Dhariwal
04:36 26 Jul 19
Excellent experience dealing with all parties concerned from Gandy Installation. Doug and Jacob were very accommodating to my needs. Will highly recommend and definitely use again in the future.
Dale Keightley
Dale Keightley
20:23 26 Jul 19
We had some very complex issues with getting our Nest thermostat to work with both the gas furnace and heat pump. It turned out that the model of Nest thermostat we purchased was unable to control both heat sources simultaneously. Gandy upgraded our Nest to the best model for free and had to spend hours of additional time replacing modules and relays on our furnace and troubleshooting the system. Their technician Brian was great and very thorough! It does seem that Gandy takes customer service seriously.
Colin Phung
Colin Phung
14:43 03 Aug 19
We had to replace our old AC unit so we decided to go with Gandy. Saw them in Costco and decided to book an appointment. Rob, the estimater, showed up on time and gave me his honest opinion as to what I needed. He was very polite, and honest. On installation day, Jason and Cory was on time. They were always very polite. I asked a lot of questions, and they were more than happy to answer all of them. Jason took the time to show me how to use and program my new thermostat. If you need air condition service, go with Gandy, I highly recommend them.
Anne Brennan
Anne Brennan
20:15 06 Aug 19
Rob was an outstanding salesman, helping us choose what we needed and pointing out what we didn't need. Brent was a careful installer who explained things very well and answered all my questions. Thank you both!
Anne Brennan
Anne Brennan
17:54 07 Aug 19
Rob was an outstanding salesman, helping us choose what we needed and pointing out what we didn't need. Brent was a careful installer who explained things very well and answered all my questions. Thank you both!
Susan Bellefontaine
Susan Bellefontaine
03:35 17 Aug 19
The Service Technicians were great. They explained what they were going to do each time and were knowledgeable, they were always polite and respectful. Workmanship was efficient.
Jim & Betty Falk
Jim & Betty Falk
18:42 27 Aug 19
I want to give high praise to Gandy installations for their great service. Gandy installed a new high efficiency furnace and air conditioner for me in early March . They have the best people working for them and the installation went quickly. The installers were friendly and efficient. Today the air conditioner started to make a weird sound so I called the company and they sent out Justin B to see what was causing the noise. He had it diagnosed immediately and fixed within 10 min. Wow.. impressive. I’m so thankful.
Colin Phung
Colin Phung
14:43 03 Aug 19
We had to replace our old AC unit so we decided to go with Gandy. Saw them in Costco and decided to book an appointment. Rob, the estimater, showed up on time and gave me his honest opinion as to what I needed. He was very polite, and honest. On installation day, Jason and Cory was on time. They were always very polite. I asked a lot of questions, and they were more than happy to answer all of them. Jason took the time to show me how to use and program my new thermostat. If you need air condition service, go with Gandy, I highly recommend them.
Lori Vanhaga
Lori Vanhaga
19:21 30 Aug 19
Cameron from Gandy Installations has always done an excellent job servicing our furnace and heat pump. He's always polite and is very efficient. I would recommend Gandy Installations to anyone needing service work done.
Amar Sidhu
Amar Sidhu
20:05 09 Sep 19
Just had Gandy Installations over to perform service on my AC, boiler and fresh air system before the fall/winter season and the service was outstanding. I had a part that needed replacement in one of the units and the technician had to drive way out to get a new one, when he returned he informed me that it was covered under warranty!I have trusted Gandy Installation over many years as they've always provided good and honest customer service when it comes to HVAC.Thanks Justin B. (and your helper) for your great and friendly service!
Nick Lee
Nick Lee
16:55 11 Sep 19
Tech (Donny) arrived within scheduled time window, and completed furnace maintenance activities in a timely manner. Took time to respond to questions/explain his actions to my understanding. Cleaned-up & removed trash resulting from maintenance work.
M Fay Patkau
M Fay Patkau
20:33 12 Sep 19
Pleasant to deal with and he even helped me put together a mister for my bird bath which obviously was not part of his job - strong hands got the job done. As we chatted as he left I told him I had recently lost my husband. He offered his condolences and said to me that I need to stay positive. How kind to stay a few extra minutes and say a few positive words.
James Radano
James Radano
22:05 23 Sep 19
Donny has been performing our repairs and maintenance for the last 5 years. After his first visit we were so please with his professionalism and knowledge that we requested his service from then. He is our technician and we strongly recommend him (If it is not too much work).
Pat Smith
Pat Smith
17:11 24 Sep 19
Excellent installation at a great price. The technicians were very nice, on time, clean, excellent workmanship and very nice keeping us abreast of progress on the job. We will use them again.
Vic Smith
Vic Smith
21:59 27 Sep 19
September 27, 2019Lorenzo Gastaldo is a great technician. He was thorough with my annual inspection, cleaning of 3 units in my mobile home. The explained what he was doing, asked questions about my settings and most importantly he stopped whatever he was doing and listened to anything I might have asked, his answers were perfect. And he made sure of the Fortis rebates available (a savings of $85!). He respected my home and always wore those shoe covers, even though I suggested he need not worry on a tile floor. Nice and fun personality. Well deserved 5 stars.
Jackie G.
Jackie G.
20:10 02 Oct 19
This was a second quote after we were dissatisfied with a vendor's trustworthiness. Rob at Gandy was honest, and straightforward. He was understanding of our particular needs and desires, and worked within them. When it was time to deal with strata for modifications of the exterior, he provided everything that was needed.The installation was great, with professional and friendly installers. When we had a strange issue a couple of days after the installation, they came right back and sorted it out quickly.I would definitely recommend Gandy and would use them again.
Connie Petrunia
Connie Petrunia
04:10 04 Oct 19
Ben was very polite and explained everything to me. He took time to make sure I understood. He went above and beyond to find a screw out of his truck and put our cover on that wasn't put back on properly prior to visit. Thanks Ben
ted aardvark
ted aardvark
19:56 10 Oct 19
Furnace Maintenance - great service. The technician came in and had shoe booties. Was efficient and courteous and then advised us of the available rebates through Fortis. Very Professional. Highly recommend this company
Lauren Phillips
Lauren Phillips
13:07 10 Oct 19
We would not, and will not, recommend Gandy to any family, friends, colleagues. Our experience with Gandy Installations was absolutely awful. My husband and I had booked Gandy for what we were told was a 12-2pm time slot on a Monday (work day for both my husband and I, therefore I had to take the day off as we both work in New Westminster). The day of, I took the initiative to call them to confirm the appointment timeframe and the woman I spoke with did exactly that, stating 12-2pm. As 2:25pm rolls around and no-one had arrived, I called back to advise Gandy service team of this. The woman tells me our time slot was 2-4pm, and that the woman I spoke with prior to should have told me that. So, I wait. 4:30pm rolls around and once again, no-one arrives. We call Gandy to advise of the entire situation and how displeased we were and spoke with Dave, who was rude and did nothing to provide any sort of remedy for the situation. Also stated the technician who was supposed to be on his way may have not even had the required material to fix our issue and we would still be required to pay the fee for the tech to even come out. Absolutely insane.Incredibly unprofessional and will not be getting our business, nor will we ever refer anyone to Gandy.
The Defiant
The Defiant
19:26 13 Oct 19
The guys that came to clean my air vents were very professional. They explained everything they were going to do and then carried on with the task at hand. Anything that was moved was replaced so there was very little effort required from me. I would definitively recommend them.
Wayne Riggs
Wayne Riggs
20:19 23 Oct 19
Brhoderic was an excellent technician. He was very personal and professional in his discussions with us. He clearly explained the costs of getting our 20 year old furnace repaired compared to the cost of replacing it with a new unit. We made the decision to accept his recommendation to replace the old furnace with a new one. He also carefully and thoroughly serviced our two gas fireplaces. We were very pleased with this expertise and pleasant manner. We would highly recommend him. Wayne and Sheila Riggs
Chris Janzen
Chris Janzen
19:11 24 Oct 19
Thanks everyone at Gandy for doing such a great job with realizing my home design dreams! Rob, Mike, Doug and all were complete professionals who cared about my concerns and thoughts in guiding me through the reno journey. I would recommend Gandy to anyone needing any of their services - you have a customer for life with me!
Tracey Portsmith
Tracey Portsmith
21:51 24 Oct 19
Gandy Installations are professionals from my first call, to my free in-house quote, to my installation, completed on time and on budget with no surprises. I can’t thank Jason K. enough for installing my new furnace on a rather stressful day. Jason was on time and very polite, he answered all my questions and set my mind at ease. I love my new cozy high efficiency furnace, thank you Jason K. and Gandy Installations.
Doug Williamson
Doug Williamson
01:05 01 Nov 19
Really happy with this company. Service was excellent. Communication was very good and problem was resolved quickly. Had to pay overtime call rate but they arrived within hours. We have heat! Thanks Gandy!
anita friesen
anita friesen
21:56 05 Nov 19
Cam just completed our annual furnace maintenance. Arrived on time and did a great job. We had been having issues finding the right size filters and he told us we could use a different size which is more common. That's going to make things much easier for us. We had spent almost a week trying to find the old size. Thanks Cameron! Not furnace related but our cat who usually doesn't like new people even went to visit him. He must of got a good vibe from Cam.
Jamil Qureshi
Jamil Qureshi
01:31 07 Nov 19
Just had my furnace replaced by Gandy, Unbelievable professionals. They take customer service, customer satisfaction to another level. Very respectful, kind, honest and hardworking technicians and salespeople. I'm honoured to use them and highly recommend them. Thank you Gandy.Just like thank Glen (technician) again for your professionalism.
Bonnie Gill
Bonnie Gill
01:06 07 Nov 19
Purchased a new high efficiency furnace. Sales person Rob was efficient, polite and knowledgeable. STILL waiting for the other companies I called for quotes to return my calls... Installer was efficient, respectful and knowledgeable and left the furnace work area clean! Would definitely recommend Gandy Installation
Bob E
Bob E
04:30 14 Nov 19
We just had Gandy Installations replace our 30-year old furnace with a new high efficient furnace. The whole experience was great from the initial quote by Jonathan to the installation by Jason & Corey. We were very impressed with the professionalism shown by everyone at Gandy Installations. We have no hesitation in recommending Gandy Installations!
patricia khan
patricia khan
16:31 11 Nov 19
The installation of our new furnace completed very efficiently. The new furnace looks great and works great. Our technician ensured we were 100% satisfied when he left and provided a thorough tutorial on the programmable thermostat. Very impressed with Gandy and their team.
Brent Steele
Brent Steele
00:27 22 Nov 19
We just replaced our furnace. Rob presented the various options to us in a professional, unhurried and clear manner. Brent and Cory did the installation quickly and professionally. They left everything clean and tidy and showed us pictures of everything they did. Everyone, including the office staff have been fantastic to deal with. Choose Gandy if you need a new furnace. You will be glad you did.
Scott MacPherson
Scott MacPherson
13:26 27 Nov 19
Glenn and his partner in our opinion went above and beyond what was required to install the furnace.The 2 techs spent the extra time to go over everything with both myself and my Wife ensuring everything was understood and to our liking. They also checked the hot water tank vent/exhaust and corrected/fixed the problem they found on it. I would highly recommend Gandy and their crews!
Cynthia
Cynthia
19:25 04 Dec 19
I could not be more impressed with Gandy Installations - I was in the process of getting estimates for an air conditioning unit. Three of the estimators gave me the same story, I would need another electrical panel and the placement of the unit was to be in a specific place. I contacted Rob at Gandy and he spent the time explaining some alternates to the other proposals. This included showing me how noisy the recommended unit would be in the location suggested and how angry my neighbors would be. He also and pointed out that the placement would go against city by-laws. He was also correct in saying that I would not need another electrical panel. So now I have a Gandy Installations air conditioning unit that I am very pleased with, happy neighbors and stayed within my budget. The installation crew was fabulous and the main concern of the Gandy is that the client be satisfied and happy, which I am. I highly recommend them.
Brent Steele
Brent Steele
23:53 06 Dec 19
We just replaced our furnace. Rob presented the various options to us in a professional, unhurried and clear manner. Brent and Cory did the installation quickly and professionally. They left everything clean and tidy and showed us pictures of everything they did. Everyone, including the office staff have been fantastic to deal with. Choose Gandy if you need a new furnace. You will be glad you did !
Don Day
Don Day
18:28 07 Jan 20
The two Gandy staff that did the maintenance on my furnace and hot water tank we're very helpful and knowledgeable. Also gave me info on the maintenance program that Gandy offers at a good price. My system in my house heats up the house very nicely in the winter and keeps the house cool in the summer. Very pleased with Gandy.
lorna pixley
lorna pixley
00:52 19 Jan 20
We are pleased with our hot water tank replacement in Dec 2019 after selecting one of the well presented options.It was done neatly, on estimate and as scheduled. The installer went out of his way and very willingly answered questions and provided maintenance tips regarding several appliances.RP
Murray Isbister
Murray Isbister
05:13 20 Jan 20
The Gandy crew who did the installation of the new furnace were outstanding. Arrived on time, explained the procedure involved and went right to work. Once the furnace was installed they walked me through the new thermostat and answered all questions I had. The entire Gandy crew, right from the serviceman who made the initial call, to their salesman and installation crew were very professional.I am very happy with the service I’ve received from Gandy.
Jim Stone
Jim Stone
03:06 25 Jan 20
I first used Gandy Installations over 30 years ago and continue to use them and recommend them highly. This week my furnace failed and within a few hours of calling a tech was at my house and confirmed my suspicions that I needed a new furnace. As he was leaving my place a home heating adviser called and was at my place 2 hours later to go over my options. By early that afternoon a furnace had been chosen and located and the ducting requirements given to the tin guys. Yesterday was my installation and besides doing a neat and tidy job of replacing the furnace they left everything spotless...nothing changes...If you want a professional job done ..hire professionals
Lesley Thorpe
Lesley Thorpe
01:36 28 Jan 20
Loved the text message service. They were very busy during the cold snap but put me on a cancellation list and I had a tech at my house 4 days earlier than expected. The technician was knowledgeable, polite and professional. My house had heat when he left so I am a happy customer!
Peter Kout
Peter Kout
06:05 04 Mar 20
They showed up on time and provided a diagnostic for the stated price. The tech was friendly and appeared knowledgeable and the diagnostic appears to have been correct. (Update: it does not appear the diagnostic was correct). The company answered phones quickly when I called. Despite these good things there is little value for what they quoted for the repair. The quote for the repair to my boiler seemed excessively high. It was close to $1000 including labour and the part (which can be bought for $200). I did not get them to do the work. It was a 20 minute job to replace the board. Seems like a steep hourly price to me. I understand there is driving time, overhead, fuel costs etc., but it was still way too high. Good service but terrible value. I also had made a call after the diagnostic to clarify what the required replacement part number was but never got a return phone call. I would consider them for diagnostic service calls but would seek out quotes from other companies for repairs.
Sean Bone
Sean Bone
09:20 06 Mar 20
Love the people enjoy the service. Gandy has been there my business since day one. Fast, reliable and they know what they are doing. A great company run by great people with experienced staff that handle every job with care.
S Fin
S Fin
01:55 26 Feb 20
I've been to Randy Installations, Handy Installations, hell even Dandy Installations. But let me speak unequivocally, they all pale in comparison. As far as I am concerned Gandy Installations is the only name in named installation company's. I plan on inviting every one their employee's to each of my future weddings.
Julienne Parker
Julienne Parker
00:46 26 Feb 20
We have used Gandy for many years to service our furnace. Today I received good easy communication via email that our tech was on his way. We had to adjust our time for later in the day and this request was very quickly accommodated by dispatch. Our tech today was Cameron who was efficient, informative and clean. We will continue to use Gandy on an annual basis for our furnace maintenance.
Murray Campbell
Murray Campbell
18:31 16 Apr 20
I’ve been dealing with Gandy installations well over 35 years. They stand behind and support the products they sell. My furnace repair was scheduled, confirmed, executed all on the time line given. Thanks guys the condensing drain is repaired and the furnace room floor is dry. It is worth noting Gandy installations has been around for 60+ years. It’s family operated, they pride themselves on whatever project you entrust them with will be done correctly.
Hans Wu
Hans Wu
15:20 03 Apr 20
I live in a rental unit and when we moved in a few months ago the heating wasn't working in half the house (floor heating). In any case my baby was in the crib then and so we used portable heaters. But then she transitioned into a bed when the weather was getting warmer. But then the last few days the night temperature was dipping and she couldn't sleep well and would cry at night. I would check and her room would be freezing cold. So I contacted the landlord and they hired Gandy! They fit us in and Jim came the next day. It was 7pm but he came assessed everything and fixed it easy peasy. He had a mask and gloves and was very careful to keep social distance and not touch surfaces unnecessarily. He was friendly and professional. I'm writing this the next day. The house is finally warm again and my daughter slept through the night and is still sleeping. N.b. I even called at around 5 to just check if they were still coming and Jim called me back and apologized and explained that since it's after 4pm he's doing other jobs but he told me he would make it no matter what. Great company. Great technician. Great service.
Bonnie Donald
Bonnie Donald
01:34 29 May 20
Great experience having furnace and AC replaced. Richard came to the house , did a detailed quote and arranged for prompt install.Cory, Mikey and Doug arrived at scheduled time to do the electrical and install. They were all very professional. Answered all my questions and made as little mess as able. They were excellent at keeping gates and doors closed so our dog didn’t escape...... much appreciated!Overall, I would highly recommend this crew.
jim lee
jim lee
01:28 12 Jun 20
we had an AC unit installed recently with Gandy installations. Rob the sales rep was professional and extremely informative as he was an installer for many years. extremely happy with Jason the installer. he was methodical and professional. I would recommend Gandy installations to anyone who asked me. They lived up to their 5 star reviews.
Reina Litvinsky
Reina Litvinsky
21:02 11 Jun 20
Gandy Installations did an amazing job. Great experience having our furnace replaced and AC installed. Jonathan came to the house and did a detailed quote and arranged for prompt install.The installation crew arrived at scheduled time to do the electrical and install. They were all very professional. Answered all my questions and made as little mess as able. Overall, I would highly recommend this company.
June Cowan
June Cowan
17:51 21 Jun 20
We are VERY HAPPY with the work Gandy did for us.From Rob the salesperson to everyone on the install crewMickey, Mike, Jason, Doug and Maurice.They arrived early and started in right away.We had a new furnace, hot water tank and AC put in by the end of the day it was all done and everything was cleaned up.Next day Rob came by to make sure everything was done to our satisfaction it was and more.A great Company to deal withThank you all very muchBill and June
Karm Connolly
Karm Connolly
15:56 14 Jul 20
Gandy recently installed an A/C unit in our home. They were on time, friendly and kind. Gandy sent out a team of 4 professionals to get the job done in a timely manner. They answered all my questions regardless of how basic they might have been!They went above and beyond to relocate where the existing unit was meant to be placed. All with no hesitation. I would not hesitate to recommend them for any job! We have used Gandy twice recently and will definitely use them again!
Brian Norris
Brian Norris
02:37 16 Jul 20
Richard was excellent in establishing the right furnace for our home and explaining & answering our many questions. There’s only one way to describe Glen & Ethan’s installation and that’s exceptional. They truly went the extra step.
David Faykosh
David Faykosh
19:36 20 Jul 20
Excellent service, the technician Mark was very polite and courteous and gave me a full verbal report while he was here as well as a written report. Very safety conscious during these times so you don't have to worry . You can trust this company to service your furnace and AC to perform at their best.
Leon
Leon
02:00 17 Feb 18
Had our furnace and hot water tank installed back in October. What a difference it has made to our home as it is always warm compared to before and the bill is also slightly cheaper! Rob D was the sales person that came to our home to do the estimation and explained all the information what needed to be done etc... No Rush or up sell feelings from him. Shane J and Mikey were the ones that came and installed the furnace and Hot water tank. They were knowledgeable and knew what they were doing. Everything was cleaned and no mess was left once it was finished. Would use Gandy again for their service in the future.
Shepherd
Shepherd
02:01 14 Dec 18
We tried 2 other highly rated companies as they say “were the best” and their install was sub par and the other company talks like their the king but they don’t do what they say they will do. Now comes Gandy Installations, what a refreshing company to deal with. They do exactly what they say their kind very respectful and very clean work. Taylor did such an excellent job he will be the only one we call in the future and the only company we trust. Well done!
Bridgette Boyer
Bridgette Boyer
22:29 14 Aug 20
We were looking to replace our 44 year old furnace and install A/C so we contacted Gandy Installations through Costco. Our comfort advisor Dustin, was very knowledgeable and didn’t try to sell us something we didn’t need. From start to finish Dustin went above and beyond to take care of us. The installation team were very professional and did a great job. Thank you to Dustin,Cory and the rest of the Gandy team for taking care of us!
Brian Baldo
Brian Baldo
01:32 11 Sep 20
I had a great experience with everyone at Gandy’s. From the office staff to the tech who came to do the work, all were very polite and professional
S. M. Colclough
S. M. Colclough
22:20 11 Sep 20
We have used Gandy for years, and before that, Kerrisdale Gas which they acquired. They have always given us excellent, prompt service. They installed our furnace and do annual maintenance. Very reliable, professional and tidy.
Chris Dalziel
Chris Dalziel
00:01 18 Sep 20
If you cant stay in your lane while driving why would I trust you to do work in my home? Keep your cell phone in your pocket. We can all see where you work.
Werner Sommer
Werner Sommer
22:30 09 Oct 20
We are most delighted with Gandy Installations. They installed a new Lennox furnace, Wi-Fi smart thermostat and Navien tank less water heater. Rob, our salesman answered all my questions and made suggestions to improve the duct system. He was professional, knowledgeable and promptly provided a detailed quote. The crew of Mickey, Mike and David did a top notch job installing the systems and ensured maximum useable room in our small furnace room. They were prompt, efficient, careful and paid attention to details including finding a good solution for running the thermostat wire. The first thing they did was to roll out 2 red carpets to protect my new garage floor - impressive. They did a good clean up as well. Mike is credited with waiting behind to make sure the thermostat was registered with Lennox and instructed how to use it. Our home is so much more comfortable and quiet. Gandy exceeded our expectations and we highly recommend them for HVAC work. They are the best in the business.
Greg Lessard
Greg Lessard
16:54 14 Oct 20
Edit: Salesman called me promptly this morning after my review. Arranged for a prompt quote this afternoon. Am satisfied with follow up as things happen. I was mostly taken back a bit by the original info supplied by reception that someone would get in touch within "48 hrs" to set up an appointment. Obviously "no heats" need to get handled on a priority but your system should be able to arrange a call back and set up an appointment time quicker than 2 days even if that appointment time needs to be much later because of workload. Potential clients can end up waiting 2 days the whole time not knowing if an appointment time will be a day later or two weeks later.Original: Called them last Wednesday. Was told someone would call me within 48 hrs. Seemed like a long time but okay. Still waiting for call back to set up an initial appointment.
alan burton
alan burton
20:58 16 Oct 20
From the first contact with the office lady (girl) to Rob the comfort expert to the Technicians Cory and Shawn a excellent experience ,Rob came around explained the products and cost and rebates, which was the best furnace for my needs ,then explained installation process. Cory and Shawn completed the installation very efficiently were neat and tided up ,just a professional job. Rob came back to ensure I understood the thermostat and install the WIF...I well done Gandy.. Alan Burton
Leah Holmes
Leah Holmes
19:30 26 Oct 20
Very disappointed in Gandy.I had them out to service my furnace 3 weeks ago and now that it's actually cold and my furnace is on it's stopped working.I can't even get a response from their service department, they won't return my calls.So I tried the text option available through their website. Whoever is responding there has told me 3-4 weeks before they can even come out and look at the problem to diagnose it.Did I mention I have NO heat?I have been a loyal customer of theirs for over 12 years. Purchased a furnace from them in my last house and have had them out to do maintenance every year since 2008.This is the first year I've had an actual emergency and they can't be bothered to even call me back.I've been told (through text) I can book an overtime call for $300, after spending $463.00 3 weeks ago.It is very likely that this could be something they caused, they had an apprentice here with the trained tech so who knows what happened.The texts I received stated that due to COVID they were doing their best and had an overwhelming work load due to many customers without heat. They said any company I call will likely tell me the same thing.Turns out I contacted 3 companies this morning, one of whom told me she was surprised after this very cold weekend that they didn't have more "no heat" service calls this morning.What a run around.The real problem is they are trying to service too big an area and don't have enough technicians for the volume of calls. So if you like being ignored and waiting weeks for any type of service, feel free to give these guys a call.When they arrive they are pleasant and professional, but what good is that if you can't get them out!?!!
Leigh-Ann Wall
Leigh-Ann Wall
19:10 04 Nov 20
Right from the start, we left message and they called us back very promptly! Office staff, excellent service by installers courteous and safe, Rob our sales rep was over and above service helping us with forms and operational info of new thermostat. Could not have done it without him.Gandy lucky to have all. Will refer them to everyone in future.
Leah Holmes
Leah Holmes
18:19 26 Nov 20
I recently had a furnace installed with Gandy, there was a lot of information to navigate with a purchase like this, but my sales person Rob was phenomenal!He provided comprehensive information regarding my options, how the install would go and even assisted with the very confusing rebate forms. Could not have made my decision without him!On the install side, Jason my installer was the most pleasant, happy human one could hope for to have in their home for the day. Cleaned up after himself and left everything in tip top shape! He even fixed my hood fan vent that was not installed properly.I did receive an estimate from another company, but there was very little service/explanations offered around my options and no offer to help with the rebate paperwork. Gandy's price was also $100 cheaper so that made the decision to go with them even easier!Overall 5 star experience with Gandy!
See All Reviews
I recently had a furnace installed with Gandy, there was a lot of information to navigate with a purchase like this, but my sales person Rob was phenomenal!He provided comprehensive information regarding my options, how the install would go and even assisted with the very confusing rebate forms. Could not have made my decision without him!On the install side, Jason my installer was the most pleasant, happy human one could hope for to have in their home for the day. Cleaned up after himself and left everything in tip top shape! He even fixed my hood fan vent that was not installed properly.I did receive an estimate from another company, but there was very little service/explanations offered around my options and no offer to help with the rebate paperwork. Gandy's price was also $100 cheaper so that made the decision to go with them even easier!Overall 5 star experience with Gandy!read more
Leah Holmes
Leah Holmes
18:19 26 Nov 20
Right from the start, we left message and they called us back very promptly! Office staff, excellent service by installers courteous and safe, Rob our sales rep was over and above service helping us with forms and operational info of new thermostat. Could not have done it without him.Gandy lucky to have all. Will refer them to everyone in future.read more
Leigh-Ann Wall
Leigh-Ann Wall
19:10 04 Nov 20
From the first contact with the office lady (girl) to Rob the comfort expert to the Technicians Cory and Shawn a excellent experience ,Rob came around explained the products and cost and rebates, which was the best furnace for my needs ,then explained installation process. Cory and Shawn completed the installation very efficiently were neat and tided up ,just a professional job. Rob came back to ensure I understood the thermostat and install the WIF...I well done Gandy.. Alan Burtonread more
alan burton
alan burton
20:58 16 Oct 20
Edit: Salesman called me promptly this morning after my review. Arranged for a prompt quote this afternoon. Am satisfied with follow up as things happen. I was mostly taken back a bit by the original info supplied by reception that someone would get in touch within "48 hrs" to set up an appointment. Obviously "no heats" need to get handled on a priority but your system should be able to arrange a call back and set up an appointment time quicker than 2 days even if that appointment time needs to be much later because of workload. Potential clients can end up waiting 2 days the whole time not knowing if an appointment time will be a day later or two weeks later.Original: Called them last Wednesday. Was told someone would call me within 48 hrs. Seemed like a long time but okay. Still waiting for call back to set up an initial appointment.read more
Greg Lessard
Greg Lessard
16:54 14 Oct 20
We are most delighted with Gandy Installations. They installed a new Lennox furnace, Wi-Fi smart thermostat and Navien tank less water heater. Rob, our salesman answered all my questions and made suggestions to improve the duct system. He was professional, knowledgeable and promptly provided a detailed quote. The crew of Mickey, Mike and David did a top notch job installing the systems and ensured maximum useable room in our small furnace room. They were prompt, efficient, careful and paid attention to details including finding a good solution for running the thermostat wire. The first thing they did was to roll out 2 red carpets to protect my new garage floor - impressive. They did a good clean up as well. Mike is credited with waiting behind to make sure the thermostat was registered with Lennox and instructed how to use it. Our home is so much more comfortable and quiet. Gandy exceeded our expectations and we highly recommend them for HVAC work. They are the best in the business.read more
Werner Sommer
Werner Sommer
22:30 09 Oct 20
We have used Gandy for years, and before that, Kerrisdale Gas which they acquired. They have always given us excellent, prompt service. They installed our furnace and do annual maintenance. Very reliable, professional and tidy.read more
S. M. Colclough
S. M. Colclough
22:20 11 Sep 20
I had a great experience with everyone at Gandy’s. From the office staff to the tech who came to do the work, all were very polite and professional
Brian Baldo
Brian Baldo
01:32 11 Sep 20
We were looking to replace our 44 year old furnace and install A/C so we contacted Gandy Installations through Costco. Our comfort advisor Dustin, was very knowledgeable and didn’t try to sell us something we didn’t need. From start to finish Dustin went above and beyond to take care of us. The installation team were very professional and did a great job. Thank you to Dustin,Cory and the rest of the Gandy team for taking care of us!read more
Bridgette Boyer
Bridgette Boyer
22:29 14 Aug 20
Excellent service, the technician Mark was very polite and courteous and gave me a full verbal report while he was here as well as a written report. Very safety conscious during these times so you don't have to worry . You can trust this company to service your furnace and AC to perform at their best.read more
David Faykosh
David Faykosh
19:36 20 Jul 20
Richard was excellent in establishing the right furnace for our home and explaining & answering our many questions. There’s only one way to describe Glen & Ethan’s installation and that’s exceptional. They truly went the extra step.read more
Brian Norris
Brian Norris
02:37 16 Jul 20
Gandy recently installed an A/C unit in our home. They were on time, friendly and kind. Gandy sent out a team of 4 professionals to get the job done in a timely manner. They answered all my questions regardless of how basic they might have been!They went above and beyond to relocate where the existing unit was meant to be placed. All with no hesitation. I would not hesitate to recommend them for any job! We have used Gandy twice recently and will definitely use them again!read more
Karm Connolly
Karm Connolly
15:56 14 Jul 20
We are VERY HAPPY with the work Gandy did for us.From Rob the salesperson to everyone on the install crewMickey, Mike, Jason, Doug and Maurice.They arrived early and started in right away.We had a new furnace, hot water tank and AC put in by the end of the day it was all done and everything was cleaned up.Next day Rob came by to make sure everything was done to our satisfaction it was and more.A great Company to deal withThank you all very muchBill and Juneread more
June Cowan
June Cowan
17:51 21 Jun 20
we had an AC unit installed recently with Gandy installations. Rob the sales rep was professional and extremely informative as he was an installer for many years. extremely happy with Jason the installer. he was methodical and professional. I would recommend Gandy installations to anyone who asked me. They lived up to their 5 star reviews.read more
jim lee
jim lee
01:28 12 Jun 20
Gandy Installations did an amazing job. Great experience having our furnace replaced and AC installed. Jonathan came to the house and did a detailed quote and arranged for prompt install.The installation crew arrived at scheduled time to do the electrical and install. They were all very professional. Answered all my questions and made as little mess as able. Overall, I would highly recommend this company.read more
Reina Litvinsky
Reina Litvinsky
21:02 11 Jun 20
Great experience having furnace and AC replaced. Richard came to the house , did a detailed quote and arranged for prompt install.Cory, Mikey and Doug arrived at scheduled time to do the electrical and install. They were all very professional. Answered all my questions and made as little mess as able. They were excellent at keeping gates and doors closed so our dog didn’t escape...... much appreciated!Overall, I would highly recommend this crew.read more
Bonnie Donald
Bonnie Donald
01:34 29 May 20
I’ve been dealing with Gandy installations well over 35 years. They stand behind and support the products they sell. My furnace repair was scheduled, confirmed, executed all on the time line given. Thanks guys the condensing drain is repaired and the furnace room floor is dry. It is worth noting Gandy installations has been around for 60+ years. It’s family operated, they pride themselves on whatever project you entrust them with will be done correctly.read more
Murray Campbell
Murray Campbell
18:31 16 Apr 20
I live in a rental unit and when we moved in a few months ago the heating wasn't working in half the house (floor heating). In any case my baby was in the crib then and so we used portable heaters. But then she transitioned into a bed when the weather was getting warmer. But then the last few days the night temperature was dipping and she couldn't sleep well and would cry at night. I would check and her room would be freezing cold. So I contacted the landlord and they hired Gandy! They fit us in and Jim came the next day. It was 7pm but he came assessed everything and fixed it easy peasy. He had a mask and gloves and was very careful to keep social distance and not touch surfaces unnecessarily. He was friendly and professional. I'm writing this the next day. The house is finally warm again and my daughter slept through the night and is still sleeping. N.b. I even called at around 5 to just check if they were still coming and Jim called me back and apologized and explained that since it's after 4pm he's doing other jobs but he told me he would make it no matter what. Great company. Great technician. Great service.read more
Hans Wu
Hans Wu
15:20 03 Apr 20
Love the people enjoy the service. Gandy has been there my business since day one. Fast, reliable and they know what they are doing. A great company run by great people with experienced staff that handle every job with care.read more
Sean Bone
Sean Bone
09:20 06 Mar 20
I've been to Randy Installations, Handy Installations, hell even Dandy Installations. But let me speak unequivocally, they all pale in comparison. As far as I am concerned Gandy Installations is the only name in named installation company's. I plan on inviting every one their employee's to each of my future weddings.read more
S Fin
S Fin
01:55 26 Feb 20
We have used Gandy for many years to service our furnace. Today I received good easy communication via email that our tech was on his way. We had to adjust our time for later in the day and this request was very quickly accommodated by dispatch. Our tech today was Cameron who was efficient, informative and clean. We will continue to use Gandy on an annual basis for our furnace maintenance.read more
Julienne Parker
Julienne Parker
00:46 26 Feb 20
Loved the text message service. They were very busy during the cold snap but put me on a cancellation list and I had a tech at my house 4 days earlier than expected. The technician was knowledgeable, polite and professional. My house had heat when he left so I am a happy customer!read more
Lesley Thorpe
Lesley Thorpe
01:36 28 Jan 20
I first used Gandy Installations over 30 years ago and continue to use them and recommend them highly. This week my furnace failed and within a few hours of calling a tech was at my house and confirmed my suspicions that I needed a new furnace. As he was leaving my place a home heating adviser called and was at my place 2 hours later to go over my options. By early that afternoon a furnace had been chosen and located and the ducting requirements given to the tin guys. Yesterday was my installation and besides doing a neat and tidy job of replacing the furnace they left everything spotless...nothing changes...If you want a professional job done ..hire professionalsread more
Jim Stone
Jim Stone
03:06 25 Jan 20
The Gandy crew who did the installation of the new furnace were outstanding. Arrived on time, explained the procedure involved and went right to work. Once the furnace was installed they walked me through the new thermostat and answered all questions I had. The entire Gandy crew, right from the serviceman who made the initial call, to their salesman and installation crew were very professional.I am very happy with the service I’ve received from Gandy.read more
Murray Isbister
Murray Isbister
05:13 20 Jan 20
We are pleased with our hot water tank replacement in Dec 2019 after selecting one of the well presented options.It was done neatly, on estimate and as scheduled. The installer went out of his way and very willingly answered questions and provided maintenance tips regarding several appliances.RPread more
lorna pixley
lorna pixley
00:52 19 Jan 20
The two Gandy staff that did the maintenance on my furnace and hot water tank we're very helpful and knowledgeable. Also gave me info on the maintenance program that Gandy offers at a good price. My system in my house heats up the house very nicely in the winter and keeps the house cool in the summer. Very pleased with Gandy.read more
Don Day
Don Day
18:28 07 Jan 20
We just replaced our furnace. Rob presented the various options to us in a professional, unhurried and clear manner. Brent and Cory did the installation quickly and professionally. They left everything clean and tidy and showed us pictures of everything they did. Everyone, including the office staff have been fantastic to deal with. Choose Gandy if you need a new furnace. You will be glad you did !read more
Brent Steele
Brent Steele
23:53 06 Dec 19
I could not be more impressed with Gandy Installations - I was in the process of getting estimates for an air conditioning unit. Three of the estimators gave me the same story, I would need another electrical panel and the placement of the unit was to be in a specific place. I contacted Rob at Gandy and he spent the time explaining some alternates to the other proposals. This included showing me how noisy the recommended unit would be in the location suggested and how angry my neighbors would be. He also and pointed out that the placement would go against city by-laws. He was also correct in saying that I would not need another electrical panel. So now I have a Gandy Installations air conditioning unit that I am very pleased with, happy neighbors and stayed within my budget. The installation crew was fabulous and the main concern of the Gandy is that the client be satisfied and happy, which I am. I highly recommend them.read more
Cynthia
Cynthia
19:25 04 Dec 19
Glenn and his partner in our opinion went above and beyond what was required to install the furnace.The 2 techs spent the extra time to go over everything with both myself and my Wife ensuring everything was understood and to our liking. They also checked the hot water tank vent/exhaust and corrected/fixed the problem they found on it. I would highly recommend Gandy and their crews!read more
Scott MacPherson
Scott MacPherson
13:26 27 Nov 19
We just replaced our furnace. Rob presented the various options to us in a professional, unhurried and clear manner. Brent and Cory did the installation quickly and professionally. They left everything clean and tidy and showed us pictures of everything they did. Everyone, including the office staff have been fantastic to deal with. Choose Gandy if you need a new furnace. You will be glad you did.read more
Brent Steele
Brent Steele
00:27 22 Nov 19
We just had Gandy Installations replace our 30-year old furnace with a new high efficient furnace. The whole experience was great from the initial quote by Jonathan to the installation by Jason & Corey. We were very impressed with the professionalism shown by everyone at Gandy Installations. We have no hesitation in recommending Gandy Installations!read more
Bob E
Bob E
04:30 14 Nov 19
The installation of our new furnace completed very efficiently. The new furnace looks great and works great. Our technician ensured we were 100% satisfied when he left and provided a thorough tutorial on the programmable thermostat. Very impressed with Gandy and their team.read more
patricia khan
patricia khan
16:31 11 Nov 19
Just had my furnace replaced by Gandy, Unbelievable professionals. They take customer service, customer satisfaction to another level. Very respectful, kind, honest and hardworking technicians and salespeople. I'm honoured to use them and highly recommend them. Thank you Gandy.Just like thank Glen (technician) again for your professionalism.read more
Jamil Qureshi
Jamil Qureshi
01:31 07 Nov 19
Purchased a new high efficiency furnace. Sales person Rob was efficient, polite and knowledgeable. STILL waiting for the other companies I called for quotes to return my calls... Installer was efficient, respectful and knowledgeable and left the furnace work area clean! Would definitely recommend Gandy Installationread more
Bonnie Gill
Bonnie Gill
01:06 07 Nov 19
Cam just completed our annual furnace maintenance. Arrived on time and did a great job. We had been having issues finding the right size filters and he told us we could use a different size which is more common. That's going to make things much easier for us. We had spent almost a week trying to find the old size. Thanks Cameron! Not furnace related but our cat who usually doesn't like new people even went to visit him. He must of got a good vibe from Cam.read more
anita friesen
anita friesen
21:56 05 Nov 19
Really happy with this company. Service was excellent. Communication was very good and problem was resolved quickly. Had to pay overtime call rate but they arrived within hours. We have heat! Thanks Gandy!read more
Doug Williamson
Doug Williamson
01:05 01 Nov 19
Gandy Installations are professionals from my first call, to my free in-house quote, to my installation, completed on time and on budget with no surprises. I can’t thank Jason K. enough for installing my new furnace on a rather stressful day. Jason was on time and very polite, he answered all my questions and set my mind at ease. I love my new cozy high efficiency furnace, thank you Jason K. and Gandy Installations.read more
Tracey Portsmith
Tracey Portsmith
21:51 24 Oct 19
Thanks everyone at Gandy for doing such a great job with realizing my home design dreams! Rob, Mike, Doug and all were complete professionals who cared about my concerns and thoughts in guiding me through the reno journey. I would recommend Gandy to anyone needing any of their services - you have a customer for life with me!read more
Chris Janzen
Chris Janzen
19:11 24 Oct 19
Brhoderic was an excellent technician. He was very personal and professional in his discussions with us. He clearly explained the costs of getting our 20 year old furnace repaired compared to the cost of replacing it with a new unit. We made the decision to accept his recommendation to replace the old furnace with a new one. He also carefully and thoroughly serviced our two gas fireplaces. We were very pleased with this expertise and pleasant manner. We would highly recommend him. Wayne and Sheila Riggsread more
Wayne Riggs
Wayne Riggs
20:19 23 Oct 19
The guys that came to clean my air vents were very professional. They explained everything they were going to do and then carried on with the task at hand. Anything that was moved was replaced so there was very little effort required from me. I would definitively recommend them.read more
The Defiant
The Defiant
19:26 13 Oct 19
Furnace Maintenance - great service. The technician came in and had shoe booties. Was efficient and courteous and then advised us of the available rebates through Fortis. Very Professional. Highly recommend this companyread more
ted aardvark
ted aardvark
19:56 10 Oct 19
Ben was very polite and explained everything to me. He took time to make sure I understood. He went above and beyond to find a screw out of his truck and put our cover on that wasn't put back on properly prior to visit. Thanks Benread more
Connie Petrunia
Connie Petrunia
04:10 04 Oct 19
This was a second quote after we were dissatisfied with a vendor's trustworthiness. Rob at Gandy was honest, and straightforward. He was understanding of our particular needs and desires, and worked within them. When it was time to deal with strata for modifications of the exterior, he provided everything that was needed.The installation was great, with professional and friendly installers. When we had a strange issue a couple of days after the installation, they came right back and sorted it out quickly.I would definitely recommend Gandy and would use them again.read more
Jackie G.
Jackie G.
20:10 02 Oct 19
September 27, 2019Lorenzo Gastaldo is a great technician. He was thorough with my annual inspection, cleaning of 3 units in my mobile home. The explained what he was doing, asked questions about my settings and most importantly he stopped whatever he was doing and listened to anything I might have asked, his answers were perfect. And he made sure of the Fortis rebates available (a savings of $85!). He respected my home and always wore those shoe covers, even though I suggested he need not worry on a tile floor. Nice and fun personality. Well deserved 5 stars.read more
Vic Smith
Vic Smith
21:59 27 Sep 19
Excellent installation at a great price. The technicians were very nice, on time, clean, excellent workmanship and very nice keeping us abreast of progress on the job. We will use them again.
Pat Smith
Pat Smith
17:11 24 Sep 19
Donny has been performing our repairs and maintenance for the last 5 years. After his first visit we were so please with his professionalism and knowledge that we requested his service from then. He is our technician and we strongly recommend him (If it is not too much work).read more
James Radano
James Radano
22:05 23 Sep 19
Pleasant to deal with and he even helped me put together a mister for my bird bath which obviously was not part of his job - strong hands got the job done. As we chatted as he left I told him I had recently lost my husband. He offered his condolences and said to me that I need to stay positive. How kind to stay a few extra minutes and say a few positive words.read more
M Fay Patkau
M Fay Patkau
20:33 12 Sep 19
Tech (Donny) arrived within scheduled time window, and completed furnace maintenance activities in a timely manner. Took time to respond to questions/explain his actions to my understanding. Cleaned-up & removed trash resulting from maintenance work.read more
Nick Lee
Nick Lee
16:55 11 Sep 19
Just had Gandy Installations over to perform service on my AC, boiler and fresh air system before the fall/winter season and the service was outstanding. I had a part that needed replacement in one of the units and the technician had to drive way out to get a new one, when he returned he informed me that it was covered under warranty!I have trusted Gandy Installation over many years as they've always provided good and honest customer service when it comes to HVAC.Thanks Justin B. (and your helper) for your great and friendly service!read more
Amar Sidhu
Amar Sidhu
20:05 09 Sep 19
Cameron from Gandy Installations has always done an excellent job servicing our furnace and heat pump. He's always polite and is very efficient. I would recommend Gandy Installations to anyone needing service work done.read more
Lori Vanhaga
Lori Vanhaga
19:21 30 Aug 19
I want to give high praise to Gandy installations for their great service. Gandy installed a new high efficiency furnace and air conditioner for me in early March . They have the best people working for them and the installation went quickly. The installers were friendly and efficient. Today the air conditioner started to make a weird sound so I called the company and they sent out Justin B to see what was causing the noise. He had it diagnosed immediately and fixed within 10 min. Wow.. impressive. I’m so thankful.read more
Jim & Betty Falk
Jim & Betty Falk
18:42 27 Aug 19
The Service Technicians were great. They explained what they were going to do each time and were knowledgeable, they were always polite and respectful. Workmanship was efficient.
Susan Bellefontaine
Susan Bellefontaine
03:35 17 Aug 19
Rob was an outstanding salesman, helping us choose what we needed and pointing out what we didn't need. Brent was a careful installer who explained things very well and answered all my questions. Thank you both!read more
Anne Brennan
Anne Brennan
17:54 07 Aug 19
Rob was an outstanding salesman, helping us choose what we needed and pointing out what we didn't need. Brent was a careful installer who explained things very well and answered all my questions. Thank you both!read more
Anne Brennan
Anne Brennan
20:15 06 Aug 19
We had to replace our old AC unit so we decided to go with Gandy. Saw them in Costco and decided to book an appointment. Rob, the estimater, showed up on time and gave me his honest opinion as to what I needed. He was very polite, and honest. On installation day, Jason and Cory was on time. They were always very polite. I asked a lot of questions, and they were more than happy to answer all of them. Jason took the time to show me how to use and program my new thermostat. If you need air condition service, go with Gandy, I highly recommend them.read more
Colin Phung
Colin Phung
14:43 03 Aug 19
We had to replace our old AC unit so we decided to go with Gandy. Saw them in Costco and decided to book an appointment. Rob, the estimater, showed up on time and gave me his honest opinion as to what I needed. He was very polite, and honest. On installation day, Jason and Cory was on time. They were always very polite. I asked a lot of questions, and they were more than happy to answer all of them. Jason took the time to show me how to use and program my new thermostat. If you need air condition service, go with Gandy, I highly recommend them.read more
Colin Phung
Colin Phung
14:43 03 Aug 19
We had some very complex issues with getting our Nest thermostat to work with both the gas furnace and heat pump. It turned out that the model of Nest thermostat we purchased was unable to control both heat sources simultaneously. Gandy upgraded our Nest to the best model for free and had to spend hours of additional time replacing modules and relays on our furnace and troubleshooting the system. Their technician Brian was great and very thorough! It does seem that Gandy takes customer service seriously.read more
Dale Keightley
Dale Keightley
20:23 26 Jul 19
Excellent experience dealing with all parties concerned from Gandy Installation. Doug and Jacob were very accommodating to my needs. Will highly recommend and definitely use again in the future.
Suk Dhariwal
Suk Dhariwal
04:36 26 Jul 19
Had excellent service from Gandy. For an air conditioner install. Started right with Rob the estimator that came to my house. He was polite and professional, he knew the product and sold me a unit that met my needs without trying to over sell or upgrade to stuff I didn't need. The company called the day in advance as a reminder of my appointment. The two installers showed up on time, greeted me and introduced themselves. Mike and Glenn, very professional, explained what they were going to do, removed their shoes at the door, put down lots of drop cloths to avoid damage or dirt on my carpets. Did a great job. Will definitely use them for my service appointments and annual maintenance. They even tidied up some of the less then stellar hvac job of the builders.read more
Rob Q
Rob Q
16:11 14 Jul 19
We have a small issue with the exhaust on our Navian unit, and Isaiah H. came over, and he determined and fixed the problem very quickly and very professionally. We all know how some time technicians are exaggerating the problem so that the bill will be higher. This was not the case with Isaiah. He was very honest with what needs to be done, and what the root cause was. Thank you for your professionalism!read more
Georgescu Adrian
Georgescu Adrian
21:13 11 Jul 19
It was a big job with three appliances to change and some gas line to run. The crew arrived right on time as expected and accomplished everything efficiently. Removed the old appliances and cleaned up well. These folks are very consumer-oriented. The day ended with a rundown of everything that had changed, which I really appreciated. Invoice came in spot on with the quote, too! I highly recommend Gandy.read more
Brian Buckley
Brian Buckley
14:49 05 Jul 19
Cameron replaced the leaking coil in our heat pump system. He did a great job in searching for and finding the issue. When doing the work he was organized and professional. He did a wonderful job in the instal, very careful and neat work as well as a good clean up after the job was done. He ensured that the system was working properly before he left. We would be happy to have in back in our home again.read more
Stu Brunotte
Stu Brunotte
13:28 25 Jun 19
We are very satisfied with Gandy services every time we use them. This time our furnace and heat pump were serviced by technician Bren. His experienced approach to his job was very appreciated.
Eva Jurcovic
Eva Jurcovic
22:15 18 Jun 19
Only one problem. The electrician did not have the proper fuse switch for the 220 outlet. We had to wait an extra day for that. The sales rep should have taken a picture of the fuse panel box. Other than that the system is working great.read more
Mike Lago
Mike Lago
02:20 12 Jun 19
We have had extensive dealings with Gandy over the last year, during which we completed a whole home renovation. They did an excellent job installing a new furnace, ducting and an AC unit. Recently our water heater leaked and flooded part of the main floor of our home. We called Gandy in a panic and they were amazing! They provided guidance and assistance, even though it was after business hours. AND, they installed our new water heater the very next day.read more
Shalia Edl
Shalia Edl
21:50 05 Jun 19
Very professional and personable installer. Did a great job and answered all the questions we had for him. Checked the system thoroughly before leaving. Can't ask for more
Bob Wilkinson
Bob Wilkinson
03:29 28 May 19
Gandy Installations: Stars all the way.Beside being courteous and informative they are very accomodating in choosing the right date and time for the service.The technicians, for the last few years, always have been knowledgeable,courteous and very helpful in explaining and giving advice.By being a Comfort Club member I feel like I got the VIP treatment,excellent service record over the last 8 yearsread more
Bruno Fenger
Bruno Fenger
20:46 14 May 19
I want to give high praise to Gandy installations for their great service. Gandy installed a new high efficiency furnace and air conditioner for me in early March . They have the best people working for them and the installation went quickly. The installers were friendly and efficient. Today the air conditioner started to make a weird sound so I called the company and they sent out Justin B to see what was causing the noise. He had it diagnosed immediately and fixed within 10 min. Wow.. impressive. I’m so thankful.read more
Jim & Betty Falk
Jim & Betty Falk
03:26 12 May 19
Gandy Installations has consistently provided excellent service over the years. The technicians we have had have been dependable and efficient. Donny serviced our furnace and heat pump, & advised us parts to consider as our warranty was due to expire, and completed the job quickly and efficiently. Thank you for great work Donny!read more
Gail Lee
Gail Lee
00:27 10 Apr 19
I chose Gandy after receiving two other estimates. Great company to work with. The salesman explained everything in detail. The installers showed up at the time they said they would. They worked very efficiently and in my opinion did an outstanding job. I have already recommended them to my neighbour.read more
Glen Hilder
Glen Hilder
17:34 06 Apr 19
The installation of our new Air Conditioning Unit was excellent. Gandy Employees (from the Sales to the Installation crew) were Courteous and Efficient for the entire process (from the initial quote to the install). They answered all questions without hesitation. Shout out to all of them, especially Mike the main installer. Everyone one them are the best in their trades and jobs.read more
Paul S Kahalma
Paul S Kahalma
20:45 29 Mar 19
Good service during mandated warranty yearly service check-up. Was told tech would call prior to visit, but that didn't happen. Also, the phone rep didn't pass on the message that we didn't need filters (buy your own online to save money). Cam was polite and thorough. Even with a spring discount, the price for the 20 minute service was $150.read more
Christian Venhuizen
Christian Venhuizen
19:00 29 Mar 19
Justin from Gandy Installations came today and repaired and serviced my furnace/heat pump. He was on time, polite, interesting, skillful and thorough. I feel much better knowing everything has been checked and rechecked, and is in good working order. He even was able to foresee a problem and fix it before it happened, saving me another service call. I have always had good service from Gandy Installations, I feel confident in the service personnel they send to my home, and I highly recommend this company to others.read more
Annette Matthews
Annette Matthews
21:54 21 Mar 19
I really appreciated the care and thoroughness with which the Gandy technician fulfilled the furnace maintenance requirements at our home. He interacted respectfully and knowledgeably with me, answering any questions I had about the maintenance process as well as moving forward from here. This is our second time using Gandy, and I will no doubt both recommend this company as well as continue using it for our furnace calls.read more
Conrad and Marylynne Wiebe
Conrad and Marylynne Wiebe
03:52 10 Mar 19
Paul serviced the fireplace at our condo today. He was on time, used a cloth, booties and made sure he kept everything neat and clean. He was friendly and answered all my questions professionally and in language I could understand. The fireplace works perfectly and has never been so clean. All my transactions with Gandy have been top notch and I'd be happy to see Paul show up anytime. Good work folks!read more
D.R. Johnston
D.R. Johnston
05:39 07 Mar 19
We had lost heating and it was 14 Celsius in the house. Paul showed up ahead of time and quickly determined the root cause of the problem. Paul was very informative and competent. He is a true professional and has a great personalityread more
Nicholas Szirth
Nicholas Szirth
23:59 05 Mar 19
Very knowledgeable tech, great to talk to. Very thorough job and he went the extra mile to find out that our furnace was still under warranty and registered it. Never tried to push anything on us we didn't need.read more
Kim McBride
Kim McBride
01:16 02 Mar 19
We woke up on the coldest day of the year with no heat. I called Gandy and was assured a technician would make it even if it meant overtime. Lorenzo arrived at 2 pm. , diagnosed the problem, picked up the parts and had us going by 4 pm. A great thank you to Gandy & especially Lorenzo for the fast and friendly service. I would not hesitate to recommend Gandy.read more
RUSSELL TICHAUER
RUSSELL TICHAUER
14:16 15 Feb 19
Ben Dick from Gandy Installation is the man for the job. He was on time and always explained what his next step is. very professional and courteous. i strongly recommend Gandy Installation (it was a second time that I needed their services) and hopefully you will get Ben for your appointment.read more
Barbara Piatkowska
Barbara Piatkowska
03:04 15 Feb 19
This company has been first rate the couple of times we have needed their services. Our heat pump and auxiliary heat unit were not performing on one of the coldest days of the year after a snowfall. Gandy had Lorenzo out within 2 hours of my call, and he quickly and professionally assessed the situation, and made the repair. Can't recommend these guys enough. Great company!read more
Dario Kuna
Dario Kuna
15:28 12 Feb 19
Top notch service from Gandy! We had such a good first impression at the Tradex Home Show and every step of the way thereafter. Jonathan provided excellent, responsive service in determining our needs for a new furnace and hot water tank and took care of all the paperwork for various available rebates. Glen, Shane and Mike are great guys, answered all our questions, provided super service and did really nice work. They completed all the gas and plumbing work we needed and everything looks so good, very neat, tidy, straight, perfectly finished and they left no mess. We are very happy with the products but more so with the service which was just outstanding from all involved. We highly recommend this company.read more
Janine Bryant
Janine Bryant
04:24 04 Feb 19
Awesome work by Mike and Shane. From the management to their professional team of technicians, Gandy Installations know how to meet and exceed their customers expectations. Highly recommend working with Gandy as they make sure the job gets done right from the start. No cutting corners over here.read more
Rudi Ciccia
Rudi Ciccia
19:33 23 Jan 19
Justin called before he arrived and was very polite and honest. He diagnosed the problem and went ahead and fixed it. He also told us about a fan that was put on the furnace 22 years ago when it was installed which we knew nothing about. It helps to circulate the air in the house on hot summer days and can help to cool the house down. He searched with us until we found the switch which turns the fan on. We were very happy that he told us about it. I think that his service charge was a very fair price. I would highly recommend him to my friends and have already passed the company's name on to a friend. Excellent job Justin! Thanks.read more
sonja clarke
sonja clarke
03:17 23 Jan 19
I am so relieved that I had an experienced, honest and communicative professional check my furnace. From another company last year I heard doom and gloom about the furnace...not so this year. Explained it all, and now I feel more knowledgeable about how the furnace functions.read more
Lynne Ellis
Lynne Ellis
20:04 22 Jan 19
Gandy contracted to install new electric hot water tank, Arrived early got the work done with no mess or complications, Shane polite and did a great on on the installation. Very pleased with service and install. Will have Gandy do all plumbing work from now on. Highly recommend this company for all plumbing jobs.read more
Rick Poulson
Rick Poulson
19:12 18 Jan 19
These guys are awesome. Super friendly, professional, courteous and most importantly that did an amazing job with the duct cleaning and furnace tuneup!! I highly recommend Gandy!!
Dave Ancrum
Dave Ancrum
21:03 11 Jan 19
Great experience with Gandy Installations, who installed a new furnace in our house. Our installer (Corey) was very experienced, friendly and extremely helpful to getting everything completed, even with the complicated venting and Ethan was great as well. Highly recommended!read more
Dan
Dan
19:01 08 Jan 19
When Jason arrived he reviewed with me all that would be done with the installation of a new furnace in my home. He set to work right away and when the work was complete , he left me clear and detailed instructions and information regarding the furnace and it’s operation. Jason was courteous and clear in answering all my questions. I wouldn’t hesitate to recommend Jason and the team at Gandy to anyone in need of help with their furnace.read more
Patrizia Rossi
Patrizia Rossi
14:56 23 Dec 18
Our Service Tech was Brian S, and he was amazing. He came in and immediately diagnosed the problem and fixed it. Within 4 hours of calling it in, we had heat again. Brian S. was nice to my wife and kids and knowledgeable. He is a real pro. He deserves a raise.read more
Kevin Hansman
Kevin Hansman
20:39 21 Dec 18
We tried 2 other highly rated companies as they say “were the best” and their install was sub par and the other company talks like their the king but they don’t do what they say they will do. Now comes Gandy Installations, what a refreshing company to deal with. They do exactly what they say their kind very respectful and very clean work. Taylor did such an excellent job he will be the only one we call in the future and the only company we trust. Well done!read more
Shepherd
Shepherd
02:01 14 Dec 18
Michael Peter's attention to detail was simply amazing. Furthermore, the job was impeccably completed. Last but not least, everyone showed up exactly when the said they would. Definately 5 out 5!
Tony Sandhu
Tony Sandhu
00:41 11 Dec 18
The installation team from Gandy showed up precisely when they had indicated in a previous e-mail. They were very professional and courteous throughout the process. This installation took a little longer than normal but they finished everything in one day. The site was left vacuumed clean and left as it was when they arrived. We couldn't have been happier. We would recommend this company and Cory to anyone.read more
Ken Gates
Ken Gates
18:42 24 Nov 18
I have had problems with my furnace for many years and no one has been able to properly diagnose the problem - I was even told that the set up of my home is such that I will never get heat to transfer upstairs and that I will just have to contend with using space heaters in every room in my home in addition to my furnace heating!!! I have spent many winters freezing in my homeThen I came across Gandy Installations - I am so grateful that they were able to pinpoint what the problem was and fix it. For the first time in nine years I have proper heat in my home. I can't speak highly enough about this company and how truly grateful I am to finally have found a company that is professional, honest and has integrity. I highly recommend them.read more
Nashrah
Nashrah
04:44 17 Nov 18
Gandy Installations technician Justin Bennett was extremely polite, friendly, professional, and efficient. He explained everything clearly and respectfully, and suggested ways to use our furnace more effectively. He was also very clean! I highly recommend Justin and Gandy Installations.read more
Vivienne Chin
Vivienne Chin
21:58 06 Nov 18
I signed up for the comfort plan on my furnace. It gives me peace of mind that I never have to worry about having no heat. Just had my furnace serviced. Justin was very professional, he took my furnace apart and cleaned it very good. My home is only 10 years young, had problems with my furnace when it was 8 years old. I highly recommend this comfort plan from Gandy even if your furnace is new.Thank you Gandy & JustinCraig from Mission BCread more
Craig Barnett
Craig Barnett
15:59 21 Oct 18
Jason was our installer for a new furnace, very polite, could have asked him any questions, and he would answer or explain to me, did a very nice job on the installation, very nice and professionally done,very neat, cleanup was clean just like he was never there. I will definitely use Gandy installations again, imI in the market for a new hot water tank in the near future and I will definitely call Gandy installations, and I hope it's Jason that will come and do the installation, I will request for him, cause he will do another great job! And the sales representative I dealt with was great! good attitude his name was Jonathan.I will deal with him. Overall had a good experience with Gandy installations! Thanks Guys!read more
W choy
W choy
20:58 18 Oct 18