Gandy Installations Privacy Policy

Last Updated: June 25, 2026

Gandy Installations (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, https://gandyinstallations.net/ (the “Site”), or utilize our residential, commercial, or industrial HVAC, plumbing, and electrical services.

By using the Site or our services, you consent to the data practices described in this policy.

1. Information We Collect

We may collect personal information that you voluntarily provide to us when you request a quote, book a service, use our rebate calculator, apply for financing, or fill out a contact form. This information may include:

• Contact Information: Your name, email address, phone number, and physical billing/service address.

• Property Information: Details regarding your home, office, or industrial space required to accurately scope heating, cooling, plumbing, or electrical installations.

• Financial Information: Information required to assist you with financing applications (processed securely through our third-party financing partners).

• Technical Data: IP addresses, browser types, cookie data, and usage data collected automatically when you navigate our Site to improve performance and user experience.

2. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our Site and services.

• Process service requests, dispatch technicians, and generate accurate equipment quotes.

• Calculate potential provincial or utility rebates (e.g., BC Hydro, FortisBC, CleanBC) based on your postal code and income level.

• Communicate with you regarding bookings, emergency 24/7 services, promotions, or company updates.

• Process payments and facilitate financing options.

• Comply with legal obligations and prevent fraudulent activity.

3. Sharing and Disclosure of Information

We do not sell or rent your personal information to third parties. We may share your information with trusted third parties only in the following scenarios:

• Service Providers: Technicians, electronic dispatch operators, and software vendors who help support our business operations.

• Financing and Rebate Partners: Third-party financial institutions to process financing applications, or rebate programs to verify eligibility.

• Manufacturers: To register equipment warranties (e.g., Lennox) on your behalf.

• Legal Compliance: If required by law, regulation, or legal process to protect the rights, property, or safety of Gandy Installations, our customers, or others.

4. Cookies and Tracking Technologies

Our website uses strictly necessary, performance, and targeting cookies to optimize functionality, remember your consent preferences, and analyze web traffic. You can modify your browser settings to refuse cookies, though some features of the Site may not function properly as a result.

5. Data Security

We employ commercially reasonable administrative, technical, and physical security measures to protect your personal information. However, please note that no method of transmission over the internet or electronic storage is 100% secure.

6. Your Rights and Access

You have the right to request access to the personal information we hold about you, request corrections to inaccurate data, or request deletion of your information, subject to certain legal obligations.

7. Contact Us

If you have any questions or concerns regarding this Privacy Policy, please contact us at:

• Email: info@gandyhvac.net

• Phone: (604) 534-5555

• Address: 20363 62 Ave, Langley, BC V3A 5E6, Canada