Customer Service Representative

Our company is a third-generation company and has been in Langley for over 60 years. We are looking for a dedicated employee that wants to join an established and growing company.

The qualified applicant will need the following competencies in order to be successful in this position:

• Ability to show empathy and build trust with customers
• Ability to de-escalate conflict with customers and turn a negative in to a positive
• Ability to multi-task and be flexible as things constantly change in the industry and due to weather
• Strong verbal and written communication skills
• Team based attitude and goal-driven in a fast-paced office
• Accountability for their goals and encouraging of other – acknowledging we win or lose as a team.
• Ability to learn software and maintain database integrity/accuracy
• Willing to develop a track record of customer satisfaction, conducting every customer interaction with integrity and professionalism

The qualified applicant will need to be able to work Monday – Friday 9-5 with alternating Saturdays

Responsibilities to include, but not limited to:

• Listen to the customer – hear what they want and properly book the call
• Accuracy – ensuring the information given to our technicians is accurate to ensure their success and customer satisfaction
• Communicate to the dispatcher when priority calls come in that need immediate
• attention
• Receiving information and properly relaying messages or transferring the call to the proper department
• Maintaining our large customer database accurately – details matter
• Performing outgoing customer calls as required to fill the board
• Processing customer payments
• Various administrative duties as assigned by Manager
• Participate in training sessions and team meeting to ensure the team is working efficiently and effectively.
• Always remain composed on the phone with our customers. Customer service is a top priority at Gandy.

Please forward your resume with a cover letter that includes your availability for an interview – thank you.

Due to the number of resumes submitted, we will only be responding to those short listed.

Application deadline: 2022-02-18

Job Types: Full-time, Permanent

Salary: $16.00-$18.00 per hour

Additional pay:

• Bonus pay
• Overtime pay

Benefits:

• Casual dress
• Company events
• Dental care
• Disability insurance
• Extended health care
• Life insurance
• Paid time off
• RRSP match
• Store discount

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Weekend availability

COVID-19 considerations:
temperature check upon entry each day
masks in common areas
social distancing
disinfecting shared work areas

Education:

• Secondary School (preferred)

Experience:

• Customer Service: 1 year (preferred)
• Multi-line phone systems: 1 year (preferred)

Work remotely:

• No