Call Centre Representative

Our company is a third-generation company and has been in Langley for over 60 years. We are looking for a dedicated employee that wants to join a well-established and growing company.

The qualified applicant will be hardworking, reliable and self-driven. This position will require the ability to multitask, take accurate and detailed notes, deal with a high call volume, and remain professional with our customers at all times while providing a high standard of customer service. The ability to keep up in a fast-paced busy office and maintain exceptional customer service is a necessity. Phone and office experience is an asset.

The qualified applicant will need to be able to work Monday – Friday from 8:30-5 with alternating Saturdays. Start time may vary between 7:30 – 8:30 depending on the shift.

Duties will include, but are not limited to:

  • Answering incoming calls efficiently and professionally
  • Ensuring the call is transferred to the correct person
  • Engaging with customers in a friendly and professional manner while actively listening to their concerns and needs
  • Recording and modifying customer information within the database
  • Booking calls for our service technicians
  • Processing customer payments as needed
  • Assisting walk-in customers
  • Maintaining our large customer database
  • Various administrative duties as assigned by Call Centre Manager

We have a great benefit package for employees and the right person will have an opportunity to grow within the company.

Please forward your resume with a cover letter that includes your availability for an interview – thank you.

Due to the number of resumes we receive we will only be responding to those short listed.

Application deadline: 2021-11-26

Job Types: Full-time, Permanent

Salary: $16.00-$18.00 per hour

Additional pay:

  • Bonus pay

Benefits:

  • Casual dress
  • Company events
  • Dental care
  • Disability insurance
  • Extended health care
  • Life insurance
  • On-site parking
  • Paid time off
  • RRSP match
  • Store discount

Schedule:

  • 8 hour shift
  • Monday to Friday
  • Weekend availability

Education:

  • Secondary School (preferred)

Experience:

  • customer service: 1 year (preferred)
  • Phone etiquette: 1 year (preferred)

  • Max. file size: 100 MB.
  • Max. file size: 100 MB.