Don’t risk your family’s comfort by buying your furnace online

Finding a quality contractor is just as important as having the right system.

We tend to take our warm and comfortable homes for granted until something goes wrong. Last week, while it was rainy and windy outside, we rested comfortably, with the furnace humming along, likely ignoring the signals of the disturbing sounds of grinding or humming noises coming from the furnace, And then, in what appears to be “suddenly without warning” the furnace isn’t working, and you’re left in the cold, literally.

Step one for many of us is to grab our laptop, get our search engines to do the work for us, and try to find an inexpensive solution online, cut out the middleman and order our furnace online. After all, you are only going to have to find someone to install if for you right? Wrong.

Without the advice of a knowledgeable HVAC specialist, you are likely to get a lower price for the equipment, but with major, money-draining consequences in many cases. These are three important reasons you should avoid buying a new HVAC system online.

You aren’t the expert

There have been significant changes in the industry since your old furnace was installed. High-efficiency furnaces will provide significant cost savings, but it’s not the only determining factor. Home Science — there are many scientific calculations and specific components to take into consideration before purchasing the right system for your home. How large of a furnace you need to purchase will largely depend on the size of your home and how well insulated it is, the condition of the installed duct systems, missing or damaged air plenums, attic and wall insulation and more. After all, choosing a furnace that is too small for your home will only be overworked, or even oversized units that can cause short cycling  — both which may lead to early failure.

The best way to determine the size you need is to have an HVAC professional come to your home and perform calculations that will provide you with the best solutions for your home and your budget.

Can you be assured of a warranty?

the warranty they were promised. Heating systems are not “plug-and-play”, like a refrigerator or microwave. New heating systems require professionals who understand how to properly install every aspect of the components. If installed incorrectly, or there is evidence of unprofessional installation, the warranty is null and void. You’ll notice that they state they won’t warranty anything purchased online “unless installed by a licensed contractor”, so great, you’re covered, right? That’s where the problems come in. You see, because the lines start to get blurry between what problem was created by installation issues, sizing issues, airflow issues, or actual equipment issues, both the installing contractor and retailer have reason to point at each other as the problem, with you in the middle.

If a homeowner contracts with a licensed HVAC company to supply and install a new unit and there is a problem, no matter if it’s an equipment issue or an install issue, it’s the contractor’s problem, not the customers. If deemed a manufacturer problem, the contractor has to work that out with them directly…but if you didn’t purchase the equipment from them directly, that’s another story

In the end, you will always get what you pay for.

The air conditioner or furnace you bought online is definitely too good to be true. You may be saving money now, but over time you will reap those costs in the form of inefficient performance and replacement costs sooner rather than later.

Hiring the right local contractor may cost you more now, but his expertise is invaluable when it comes to finding the right system to meet the heating and cooling needs of a home your size and in your area. He is trained and qualified to know just what system is right for you, and he can also inspect other things, such as duct work, that will affect the performance of your HVAC system.

The fact is, most of the people out there who are selling furnaces or cooling systems on the internet bought them wholesale, and are only doing so in attempts to turn a quick profit. Your actual well-being after making the purchase is in all likelihood, the last thing on their mind. They aren’t looking out for you, so it’s even more important that you look out for yourself, and really take the time to think about it before buying a furnace online. It may seem like a nice, convenient bargain, but the odds are it’s going to come back to bite you down the road.

For over 60 years and three generations, Gandy Installations has been proudly serving the Fraser Valley area for their residential and commercial heating, ventilation and air conditioning needs. They stake their reputation on the thousands of happy customers who trust the folks at Gandy to put their family’s comfort first.

Remember — we’re here for you literally 24 hrs — 365 days a year. If you have any questions about what to do when your furnace stops working, the best way to save on your heating and cooling costs, or any home comfort related question, give the friendly folks at Gandy a call at 604-543-5555 or contact us at our website.